Support

FAQs

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The uSource team can help you solve the problems you may be facing. Our user guide contains general information and instructions to help you get the most out of everything that the uSource platform has to offer.

General

What is uSource?

uSource is a new business management platform designed to help a range of service businesses modernize and streamline their operations.


Who created the uSource platform?

uSource was crafted by entrepreneurs who understand the challenges of growing facility maintenance businesses. Their frustration with the limitations of other solutions led them to develop a complete system to manage complex field operations and reporting.


How does uSource work?

uSource is a Software-as-a-Service (SaaS) provider. The platform has been developed and optimized for use on desktop Internet browsers, tablets, and mobile devices.


Are there any system requirements for uSource?

Because uSource is web-based, all you need is an internet connection to access the platform. You can use uSource through web browsers, including Google Chrome, Firefox, Safari, and Edge. uSource also supports iOS and Android devices, and mobile apps are available for both operating systems.


When I put my data into uSource, where is it stored?

uSource uses standard commercial cloud-based services for the execution, storage, and delivery of your service. uSource user data is secured on servers from Amazon Web Services.


How can I know my data and communications are backed up and secure?

You own all your data. uSource offers multiple ways to ensure your information, conversations, and files stay safe. uSource delivers enterprise-grade security at every layer, adhering to various compliance certifications. Additionally, all your data is protected and secured by unique passwords.

Your uSource data is backed up daily, and the infrastructure upon which uSource is built is redundant and fail-safe in terms of storage and processing. The physical facility in which your data is stored is also highly secure.

Click Here to read more about Amazon Web Services security.


What if I want to ensure my team only sees data relevant to them?

You can specify permissions for each team member with login access to your account so that they only have access to view, create, and modify the information you have given them clearance for.


What areas of my business can uSource manage?

Although uSource is designed as a complete system to manage every aspect of your business, its modular design allows you to use each module independently or in conjunction with other systems you may own.

The uSource modules are:

Operations

  • Accounts, Locations, Jobs, Technicians, Invoices, Schedule, and Calendaring

Sales Management

  • Leads, Opportunities, Contacts, and Companies

Time & Attendance

  • Clocking In & Clocking Out, Geofencing, Employee ID Cards, Work Schedules, Work Availability, Auto Clock-Out Options, and Global Notifications
uSource Benefits

How will uSource help my business?

Using uSource will save you time and money and allow you to focus on making your customers happy and growing your business. You can use its full-suite functionality for everything your growing business needs or just use some of its state-of-the-art features.

uSource includes everything you need to sell more, streamline your operations, and manage your workforce’s time and attendance in real-time.

uSource will also help you control your labor costs at the point of service while eliminating redundant reporting and analysis.


Who can benefit from uSource?

uSource was designed to enable small- and medium-sized service providers to grow their businesses faster. It caters specifically to labor-intensive organizations involving service delivery at a remote location.

Our clients include a diverse range of maintenance and repair businesses, across the following industries:

  • Facility maintenance
  • Grounds maintenance
  • HVAC
  • Electrical
  • Plumbing
  • Remodeling
  • And many others!

How will uSource help my operations?

By streamlining operations and automating manual processes, you will improve team communication, eliminate unnecessary work, minimize errors, and reduce staff expenses.


How will uSource help me sell more contracts?

The simplicity and transparency of the uSource platform allow you to maintain control while sharing important, relevant information with customers in real time.


How will uSource improve my customer relationships?

The robust customer management tools built into uSource will increase customer satisfaction, help you win more deals, make you stand out from your competitors, and allow you to secure more revenue from each customer.

Additionally, uSource will change the nature of your customer relationships from a vendor-client relationship to a partnership.


What makes uSource unique?

There are several other products in the market that help manage elements of your facility maintenance business; however, uSource is the first system that includes everything you need to run your business. From sales, operations, and vendor management to time & attendance tracking and HR management, uSource offers best-in-class functionality across all elements of your business in a single, integrated solution.

uSource also offers several unique features, including the auto clock-out option, which has the potential to save you significant time and money. Additionally, the ability to isolate management at the location level streamlines communications, enabling you to send important messages to all employees, members in specific roles, regional teams, or customer groups.

uSource Modules & Subscription Costs

How much does uSource cost?

In exchange for providing feedback and constructive criticism, uSource offers a 180-day trial period to select Beta users free of charge.

Cost varies based on the type of subscription required with straightforward, flexible pricing designed to support your business’s growth. Although there are different subscriptions to choose from based on the role, every company will require an administrator with a full subscription to all modules.

For example, a manager would require full access to financials and operational reporting, while a technician only requires time and attendance coverage. The size of your organization will determine the number of subscriptions your business needs.

Reference our Pricing Page for more details.


Are there any commitments or contracts?

uSource currently offers month-to-month subscriptions with no commitments or contracts aside from the required user accounts. Costs for users added during a month will be prorated accordingly.


What happens after my Beta Program Membership ends?

If you are a Beta Program user, our customer success team will regularly contact you to solicit advice and feedback during your trial period. Before the end of your 180-day free trial, we will contact you to discuss your needs going forward and suggest optimal pricing options.

uSource Product Support

Will my team need training for uSource?

uSource is designed to be easy to set up and use, and our team is committed to providing you with the best onboarding and support experience possible.

There are no training classes currently planned; however, we will be posting an ongoing series of how-to videos to support the user guide.


How can I get support?

Please fill out a Contact Form or send us an email at support@usource.com and a uSource representative will contact you shortly.

Need Assistance? Contact Our Team