Core Definitions

1. Scope and Purpose

This Privacy Notice explains how uSource Technology, Inc., a Delaware corporation, collects, uses, shares, retains, and protects personal information when users access uSource Hub. It applies to Buyers, Pros, invited Pros, collaborators, account holders, visitors, and support contacts.

2. Information We Collect

• Account information: name, phone, email, address, password, profile photo, preferences, account type, and authentication data.
• Buyer transaction information: searches, bookings, services, products, Deals, uCoins activity, addresses, service mode, order history, payment tokens, messages, reviews, disputes, and support requests.
• Pro information: business name, Pro Store profile, services, products, categories, prices, availability, schedules, locations, licenses, insurance, certifications, tax information, payout details, background-check status, photos, portfolio content, and collaborators.
• Service-mode information: Onsite addresses, In-Store locations, arrival/departure timestamps, geolocation where enabled, route/ETA data, access notes, and location-related safety data.
• Product and Deal information: product listings, inventory, fulfillment mode, returns, coupons, redemption history, expiration data, and promotional attribution.
• uCoins and referral data: referral links/codes, referred users, qualifying Transactions, unlock status, clawbacks, caps, fraud signals, and reward balance.
• Device and usage information: device identifiers, IP address, browser, app version, logs, crashes, clicks, pages/screens viewed, search activity, ranking interactions, and communications.
• Identity, safety, and compliance information: government ID, selfie/verification data, background-check results or status, fraud signals, reports, incident data, communications, and evidence submitted in disputes.
• Third-party information: payment processors, background-check vendors, marketing partners, analytics vendors, public databases, regulators, law enforcement, and other users where relevant to a Transaction or safety review.

3. How We Use Information

• Operate the Hub, create accounts, enable Pro Stores, support search, process bookings, products, Deals, uCoins, payments, refunds, payouts, disputes, and support requests.
• Match Buyers and Pros, show search results, activate categories, display availability, rank Pro Stores, prevent empty categories, and personalize marketplace experiences.
• Verify identity, licenses, insurance, background checks, eligibility, fraud risk, account security, payment validity, and compliance.
• Communicate booking updates, safety notices, payment alerts, policy updates, marketing messages, promotions, surveys, and support responses.
• Improve products, analytics, advertising, attribution, recommendations, user experience, trust and safety, and marketplace operations.
• Detect and prevent fraud, abuse, chargebacks, duplicate accounts, self-referrals, off-platform transactions, fake reviews, prohibited products, and policy violations.
• Comply with law, respond to lawful requests, protect rights and safety, and enforce agreements.

4. Sharing Information

We share information as needed to operate the Hub, including with Buyers, Pros, invited Pros, payment processors, background-check providers, insurance or claims partners, analytics and advertising vendors, support tools, cloud hosting providers, law enforcement or regulators where required, and parties to a business transaction. For details on cookies and similar technologies — categories, vendors, and your choices — see the uSource Cookie Notice, which is incorporated into this Privacy Notice; the cookie categories described there align with the purposes described here. Under the CCPA/CPRA, “sale” is defined broadly to include disclosures of personal information for monetary or other valuable consideration — not only for money — and “sharing” covers disclosures for cross-context behavioral advertising. Certain advertising or analytics sharing may be considered “sale,” “sharing,” or “targeted advertising” under some state privacy laws, and users may have opt-out rights as described in Section 9.

5. Geolocation and Service Modes

We may collect precise or approximate location data where enabled, including for Onsite arrival, ETA, fraud prevention, service verification, safety, category availability, and support. Users can manage device location settings, though some features may not work without location information.

6. Automated Tools, Ranking, and AI

uSource may use automated tools, algorithms, or AI-assisted systems for search ranking, category activation, Pro recommendations, fraud detection, referral validation, pricing displays, support triage, safety review, and product improvement. These tools do not guarantee outcomes and may be reviewed or adjusted by uSource personnel. Where required by law, you may request information about, or opt out of, certain automated decisions.

7. Retention and Deletion

We retain personal information as long as reasonably necessary for account operation, transactions, taxes, audits, disputes, safety, fraud prevention, legal obligations, and legitimate business purposes. Some information may be retained after account deletion where required or permitted by law, including transaction records, safety reports, tax records, fraud records, and dispute evidence.

8. Security

We use reasonable administrative, technical, and organizational safeguards. No system is completely secure, and users must protect account credentials.

9. State-Specific Privacy Rights

Depending on your state of residence, you may have rights described below. To submit a request, use the App, email help@usource.com, or call our toll-free line at 1-800-677-0783. We may verify your identity before processing requests, and we will respond within the timeframes required by applicable law.

Rewards programs (financial-incentive disclosure): our uCoins rewards program, and uCredits promotional credits for Pros, involve the collection of account, transaction, and referral information described in this Notice. Participation is voluntary and requires an active account; the value of the incentive is reasonably related to the value of the data provided, as reflected in the program terms. You may join or withdraw at any time through the App; withdrawal ends future earning but does not affect your other rights. See the uCoins Rewards Terms and uCredits Terms. You may also designate an authorized agent to submit requests on your behalf.

California (CCPA / CPRA)

• Right to know what personal information we collect, use, share, and sell or share for cross-context behavioral advertising.
• Right to access a portable copy of your personal information.
• Right to delete personal information, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of “sale” and “sharing” of personal information for cross-context behavioral advertising. We honor opt-out preference signals such as Global Privacy Control (GPC).
• Right to limit use and disclosure of sensitive personal information.
• Right to non-discrimination for exercising your privacy rights.
• Right to appeal a denial of your request.

Texas (TDPSA)

If you are a Texas resident, you may have rights under the Texas Data Privacy and Security Act, effective July 1, 2024, including rights to confirm whether we process your personal data, access it, correct inaccuracies, delete it, obtain a portable copy, and opt out of targeted advertising, sale, and certain profiling. You may also appeal a denial of your request. We honor recognized universal opt-out signals where required.

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other comprehensive-privacy states

Residents of Virginia, Colorado, Connecticut, Utah, Oregon, Montana, Tennessee, Iowa, Indiana, New Jersey, Delaware, New Hampshire, Maryland, Minnesota, and other states with comprehensive consumer-privacy laws may have rights similar to those described above, including access, correction, deletion, portability, opt-out of targeted advertising or sale, and (in some states) opt-out of profiling that produces legal or similarly significant effects. We process verified requests in accordance with the applicable state law.

Nevada

Nevada residents may direct us not to sell certain covered personal information collected through the Hub. To submit a Nevada opt-out, email help@usource.com.

10. Children

uSource is intended for users 18 years or older. We do not knowingly collect personal information from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided personal information to us, please contact help@usource.com and we will take appropriate steps to delete it. We do not knowingly collect personal information from any user under 18; if we learn that a person under 18 has created an account, we will close the account and delete the associated personal information.

11. International Users

uSource is operated from the United States. If you access the Hub from outside the United States, you understand that your personal information will be transferred to, processed, and stored in the United States, where data-protection laws may differ from those in your country.

12. Updates to This Notice

uSource may update this Notice as the Hub, technologies, vendors, laws, or business operations evolve. The current version is posted in the App and on our website with an effective date. By accessing or using the Hub after the effective date of an update, you accept the updated Notice.

13. Contact

Privacy questions or rights requests: help@usource.com, or in-app Help. Mailing address: uSource Technology, Inc., Attn: Privacy, 3808 World Houston Parkway, Houston, Texas 77032.

Governing Law; Venue; Arbitration Coordination

This document and any dispute arising out of or relating to it are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Subject to the arbitration agreement and any mandatory legal exceptions, any permitted court action must be brought exclusively in the state or federal courts located in Harris County, Texas. Nothing in this provision is intended to override the application of Delaware law to the internal corporate affairs of uSource Technology, Inc. as a Delaware corporation.

If the applicable Terms of Service or Platform Access Agreement contains an arbitration agreement, that arbitration agreement controls the process for resolving disputes. This policy is incorporated into those agreements and must be interpreted consistently with them.